Please note: If you have made a purchase at www.umbara.in we assume that you have gone through and are aware of the refund/exchange policy stated below
At UMBARA, we strive to ensure that our customers are receiving products that are of the highest quality. In the unlikely event that you have received a product in less than pristine condition, please write to us at [email protected]
- A product is eligible for return within 7 days of delivery in the following cases:
- A wrong product has been sent by our team.
- There is a manufacturing defect on the product with respect to design or wearability.
- If the wrong product has been sent by our team or if it has a manufacturing defect with respect to design or wearability of the product, then we can also offer a full refund or a replacement product. We will bear the shipping cost for the return shipping.
- For any of the above issues, please write to us at [email protected] within 7 days of receiving the order and also attach a picture of the damaged/defective/incorrect product. We will strive to resolve the issue in the best way possible.
- Below cases do not qualify for a refund or exchange:
- Minor colour or design variations. Such variations are a part of the handcrafting process and beyond our control.
- Cancellations are only accepted if the request is made within 12 hours of order placed.
- Any purchases made from other online portals will be governed by the refund and return policies of those portals and will need to be escalated to the concerned portals only.